Our Service

On the subject of service, Machinery work group-widly together. Our target is to provide our customers with a consistent support. Reachability, fast availability and a worldwide team of competent service engineers guarantee perfect service for your economic success.

INQUIRY
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Please kindly inform us of your sorting requirements, including the specific types of materials to be sorted, their physical properties and impurity types, the required hourly and daily production capacity specifications, preferences for equipment transportation methods, spatial dimensions and load-bearing requirements of the installation site, existing installation conditions such as power supply configuration and gas source supply, as well as special requirements for sorting accuracy and processing efficiency. Our professional team of engineers will comprehensively consider your actual situation and tailor a detailed equipment plan for you, covering equipment model selection, technical parameter description, installation process planning and post-maintenance plan. At the same time, we will provide a clear and transparent quotation breakdown, including equipment body cost, transportation cost, installation and commissioning cost and other details.

PROPOSAL
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Once you confirm the selected model, we will immediately formulate an accurate all-inclusive quotation for arrival. This order quotation covers the full cost of the complete equipment, including a full set of necessary accessories that have undergone strict adaptation testing, and a dedicated air compressor perfectly matched to the equipment performance; it also includes the full transportation cost of the equipment from the production base to your designated port, as well as the cost of online debugging guidance services provided by a professional technical team, and the cost of 7*24-hour online after-sales support for many years. From equipment delivery to long-term use, we will provide full support throughout the process, completely resolving all your concerns in procurement, installation and subsequent operation and maintenance, allowing you to focus on production with peace of mind!

COMMUNICATION
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The selection and application of color sorters is a task that combines professionalism and rigor. With profound industry accumulation and rich market practice experience, we can accurately insight into and grasp your core needs! We will communicate in depth with you to jointly build professional solutions and implementation ideas, tailor-fit suitable models and supporting schemes for you, and at the same time, provide the optimal installation planning scheme based on your on-site actual situation!

CLOSING
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From the moment we reach a deal on the color sorter with you, our all-round service officially starts. The professional technical team will strictly follow the established installation plan to efficiently complete the on-site installation and precise debugging of the equipment, ensuring that every parameter meets the optimal operating standards.

After the installation and debugging are completed, we will provide systematic training services for your operation team, including daily operation procedures of the equipment, basic maintenance skills and quick handling methods for common problems, helping your team get started quickly and ensuring the stable operation of the equipment.


SERVICE
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During the use of the equipment, our 7*24-hour online after-sales team is on call at any time. No matter what technical problems or operational doubts you encounter, you can get timely responses and professional answers. In addition, we will conduct regular customer return visits to understand the operation status of the equipment and provide preventive maintenance suggestions, so that you can have no worries during use and focus on improving production efficiency.


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